News Article

Pioneering Better Care in North West London

27 May 2014

Marking six months since becoming Integrated Care Pioneers, North West London last week demonstrated the progress made in putting people at the centre of the care system.

Commenting on the launch of the whole systems integrated care toolkit and website to improve the care of the 1.9m people in NW London, Lord Ara Darzi said that the NW London partners should be congratulated on what they've achieved in bringing disparate groups together:

"Wow! This is a fantastic piece of work. Simply astonishing."


North West London is at the beginning of a five-year journey to re-shape the way care is provided across the area and make Integrated Care ‘business as usual'. The first step of the journey started with over 200 health and social care professionals alongside people who use those services, in the eight boroughs working together to define what Integrated Care is and then co-developing a solution to deliver better joined up care.

The result of this first stage has been to produce an innovative integrated care ‘toolkit' for use by partners across North West London to help them plan improved ways of delivering care and support in their local areas. Providing information on populations, models of care, commissioning, GP networks and informatics, the toolkit will continue to evolve as progress is made and lessons are learnt. The full toolkit can be viewed on the new NW London integrated care website, where people can also join in online conversations about future work.

Ten ‘early adopters' – local partnerships of health and social care providers – are now leading the way in using the co-designed toolkit to implement integrated care across North West London.

Trish Longdon, Lay partner said:

"People are fed up with fragmented, inefficient care. We don't want to have to repeat our story to every health or social care professional we meet. We don't want a system that makes it hard for professionals to work together.

"This is the first strategic programme where individuals are at the centre in every aspect. The input of lay partners as equal partners has ensured the co-design of integrated care has maintained a focus on outcomes for individuals not services.

"We have focused our actions around enabling the individuals' goals, and have collaboratively developed a simple, accessible language facilitating individuals to manage, plan, and do things with support from health and social care professionals. We are starting to put an end to the language where the NHS does things to or for people.”

Ethie Kong, Brent CCG Chair, said:

"The best care systems are already integrating care more effectively, around the UK and globally. Our work is about ensuring care is delivered in a more integrated way, consistently, as a matter of course across North West London.

"The co-design process has been essential in bringing together service providers, commissioners and most importantly services users to ensure integrated care makes it easier for people to find their way through the system when they need it most. This is not about the care system trying to do everything, but about taking the best parts of what the system already provides, joining them together, and focusing them on providing better care for patients and their carers.”


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